Privacy Policy
PRIVACY POLICY
Effective Date: 15/04/2026
Company: Growmore IT Services
Product/Service: Grow WhatsApp Platform (GrowWAPI)
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1. Introduction
This Privacy Policy explains how Growmore IT Services collects, uses, processes, stores, and protects your personal and business information when you access our website, applications, APIs, and Grow WhatsApp Platform.
By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
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2. Scope of this Policy
This Privacy Policy applies to:
• Website Visitors
• Registered Users
• Vendors & Business Partners
• API Users
• Developers
• Third-Party Integrations
This policy covers data collected through:
• Grow WhatsApp Platform
• Company Website
• APIs & Integrations
• Customer Support Services
• Communication Channels
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3. Information We Collect
We may collect the following information:
Personal Information
• Full Name
• Email Address
• Mobile Number
• Company Name
• Business Address
• GST Details (where applicable)
• Billing Information
Technical Information
• IP Address
• Device Information
• Browser Details
• Operating System
• Login Activity
• Usage Logs
Business Information
• WhatsApp Business Account Details
• API Configuration
• Message Templates
• Campaign Information
• Automation Settings
Payment Information
• Payment Transactions
• Invoice Details
• Subscription Records
We do not store debit card, credit card, UPI PIN, CVV, or banking passwords. Payments are securely processed by authorized third-party payment gateways.
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4. How We Use Your Information
Your information is used to:
• Create and manage your account
• Verify your identity
• Provide WhatsApp Business API services
• Deliver messaging services
• Process subscriptions and payments
• Improve platform performance
• Provide customer support
• Monitor platform security
• Detect fraud and unauthorized activities
• Comply with legal obligations
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5. Data Ownership
Customers retain ownership of all customer and business data uploaded to the platform.
Growmore IT Services acts only as a technology service provider and data processor.
Users are solely responsible for ensuring they have the necessary permissions and legal rights to process customer information.
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6. Third-Party Services
Our platform integrates with trusted third-party providers, including:
• Meta WhatsApp Business Platform
• Google Services
• Cloud Hosting Providers
• Payment Gateway Providers
• SMS Gateway Providers
• Email Service Providers
Each third-party service operates under its own privacy policy and terms of use.
Growmore IT Services is not responsible for the privacy practices of third-party providers.
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7. WhatsApp & Meta Compliance
Users must comply with:
• Meta WhatsApp Business Messaging Policies
• Meta Commerce Policies
• Opt-In Requirements
• Anti-Spam Guidelines
Violation of these policies may result in:
• Account Suspension
• Permanent Account Termination
• WhatsApp Number Restrictions
• Reporting to Meta where applicable
Growmore IT Services shall not be responsible for any actions taken by Meta or WhatsApp against user accounts.
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8. Data Security
We implement industry-standard security measures including:
• SSL Encryption
• Secure Cloud Infrastructure
• Firewall Protection
• Access Control Systems
• Authentication & Authorization
• Continuous Security Monitoring
Although we strive to protect your information, no method of transmission over the Internet is completely secure.
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9. Data Storage & Retention
Your data is stored on secure servers using industry-standard security practices.
To maintain platform performance and storage optimization:
• Chat messages and media files older than 90 days may be permanently deleted.
• System logs may be retained for monitoring and security purposes.
• Inactive accounts may be archived or deleted after prolonged inactivity.
Users are responsible for maintaining backups of important business information.
Growmore IT Services shall not be liable for any loss of data resulting from automatic deletion policies or user actions.
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10. Cookies & Tracking Technologies
We use cookies and similar technologies to:
• Maintain secure login sessions
• Improve website performance
• Analyze traffic and user behavior
• Enhance user experience
You may disable cookies through your browser settings; however, certain platform features may not function properly.
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11. No Refund Policy
All payments made to Growmore IT Services are final and non-refundable.
This includes:
• Subscription Plans
• Setup Charges
• WhatsApp API Activation Charges
• Hosting Charges
• API Usage Charges
• Meta Conversation Charges
• Professional Service Fees
Users are encouraged to review our services and contact support before making any payment.
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12. User Responsibilities
Users agree to:
• Use the platform only for lawful purposes
• Obtain customer consent before sending WhatsApp messages
• Protect their login credentials
• Avoid spam, fraud, and abusive messaging
• Comply with all applicable laws and Meta policies
Violation may result in immediate suspension or permanent termination of the account.
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13. Account Suspension & Termination
Growmore IT Services reserves the right to suspend, restrict, or terminate any account without prior notice for:
• Spam or abusive messaging
• Fraudulent activities
• Policy violations
• Illegal use of the platform
• Non-payment of applicable fees
Access to stored data may also be removed where permitted by law.
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14. Compliance with Applicable Laws
Our services are designed to support compliance with:
• Digital Personal Data Protection (DPDP) Act, 2023
• Information Technology Act, 2000
• Meta WhatsApp Business Policies
• Applicable Indian Laws & Regulations
Users are responsible for complying with all laws applicable to their business activities.
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15. Changes to this Privacy Policy
Growmore IT Services may update this Privacy Policy from time to time.
Any changes become effective immediately upon publication on our website.
Continued use of our services after updates constitutes acceptance of the revised Privacy Policy.
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16. Contact Information
Growmore IT Services
Email: [info@growmoreitservices.com](mailto:info@growmoreitservices.com)
Website: https://www.growmoreitservices.com
Phone: +91 7350695792
Address: Mangalmurti Apartment, More Colony, Godoli, Satara, Maharashtra, India
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17. Final Agreement
By accessing or using the Grow WhatsApp Platform, you acknowledge that:
• You have read and understood this Privacy Policy.
• You consent to the collection, processing, and use of your information as described herein.
• You agree to comply with all applicable laws, platform policies, and privacy requirements.
Thank you for trusting Growmore IT Services. We are committed to protecting your privacy and maintaining the highest standards of security and transparency.